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    The Bungee Line was an audio podcast for web developers, covering web API's, software development, and the creation of richly interactive web applications.

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Open Letter to eBay CEO John Donahoe

Does eBay Really Need a Special Exception to online tax collection? I received an email from eBay’s CEO, stating

…we believe small businesses with less than 50 employees or less than $10 million in annual out-of-state sales should be exempt from the burden of collecting sales taxes nationwide.

At first blush, the exception seems reasonable. But considering eBay’s business model, it’s completely self-serving. I replied to the address from which he sent the email. Since it might bounce, I share my response publicly.

Mr. Donahoe:

I agree that processing state & local taxes could be a burden on small businesses, especially the sort of special-focus, long tail small businesses that reach customers far and wide through eBay. eBay’s opportunity is to alleviate this burden. How? Provide new services & API’s in your platform to make tax collection a dead-simple process. Wouldn’t this render eBay an even more strategic platform for the small businesses that integrate with your platform? Coming from eBay–a company among the first to demonstrate how a web platform could simplify doing business online for micro-businesses–the “burden of collecting sales taxes nationwide” argument is rather specious. I notice that eBay does not advocate that all businesses of the scale you state–online or not–should get that exception.

Online businesses have had a remarkable opportunity to germinate and prosper for nearly two decades free of sales taxes. As online sales have grown, state and local governments’ revenues have declined. That affects our schools, highways, municipal services and other infrastructure. Furthermore, since the demographics show that online shoppers are generally wealthier than those who don’t shop online, isn’t your exception for online micro-businesses a special accommodation for higher-income households?

Perhaps eBay needs to re-think this issue in broader terms than asking for a special exception for eBay’s sweet spot in the market.

Thanks for your email and consideration of my response,

Ted Haeger

Donohoe’s complete letter follows. Continue reading

Thoughts on Amazon Cloud Drive’s New Sync Client

center_column_illustration._V150816994_-1I’m a big fan of Amazon. They sell me many things, and I am totally hooked on Amazon Prime. So my first reaction to their new new sync client for Cloud Drive was the same as many others, “What took them so long?” Then I wanted more details on how it works. From my experience as product manager for Mozy Stash, I believe that the efficiency of a file sync client makes or breaks the core offering. Delving in, this initial release of Cloud Drive is disappointing.

Size Matters

File sync clients must “just work.” One aspect for that is their demand on system resources.

Installer Package Size (Mac OS)

Let’s start by comparing the size of the installer package, which gives us a rough idea of how efficient the developers’ code is. The smaller the package, the more efficient.

  • EMC Syncplicity: 11.7 MB
  • Mozy Stash: 10.8 MB
  • Google Drive: 24.7 MB
  • Dropbox: 27.4 MB
  • Amazon Cloud Drive: 16.6 MB

Amazon fares pretty well against the two most popular sync tools, but file sync is a hard game. Companies that venture into file sync typically have to learn numerous gotchas of sync, and their software expands as the developers make fixes to handle all of the intricacies. As Amazon does so–and adds more features–expect their package to grow accordingly.

Next, let’s look at the memory footprint.


When I saw that Cloud Sync requires Java to be installed, I knew that Cloud Drive might be something of a memory hog. Here is the RAM usage while each of the following clients are idle, taken just as a quick snapshot.

  • EMC Syncplicity: 27.5 MB
  • Mozy Stash: 17.3 MB
  • Google Drive: 86.6 MB
  • Dropbox: 44.5 MB
  • Amazon Cloud Drive: 56.5 MB

Cloud Drive shows two related processes in Activity Monitor, so the number above totals the two. So, Cloud Drive does seem inefficient, but Amazon can rest easy next to Google Drive. (What are those self-important Mountain View PhD’s doing, anyway?!)

If Stash seems remarkably lean compared to the next two lowest, Syncplicity and Dropbox, I should note that Stash does not have some of the features that Syncplicity and Dropbox provide. For example, Stash lacks the right-click context menu on Mac OS (the platform from which I did my brief comparisons).

syncplicity_menuWhile fewer features may give Stash an advantage in memory utilization, no sync client runs leanest of all. My point is that the comparison is inherently skewed, and I’d like to have the menus. Nevertheless, Amazon Cloud Drive is feature poor compared to the others, so why does it have the 2nd highest utilization?


The third realm of file sync efficiency is differential sync. When you update a file, does the software upload the whole file, or just the changes? Do other linked computers download the changes, or do they have to pull the whole updated file? I covered differential sync in Mozy Stash back in January. Dropbox put themselves on the map long ago with a video showcasing differential sync.

Amazon makes no mention of Differential Sync, so we must assume they don’t have it. Apparently, Google Drive does not offer differential sync either. But what does differential sync matter? The classic case for differential sync is the id3 tags in your music files. Say you add some album art, or correct a misspelled album title. That tiny change causes a sync engine to upload the whole big music file, and every other computer to download it. And since it was the album details, it’s not just one file. Only Dropbox and Stash handle this scenario with the extreme efficiency that makes a solid sync client. Since Amazon delivers the digital music they sell you by putting it directly into your cloud drive, differential sync seems especially important in the context of Cloud Drive. Maybe they’re working on it?


All in all, Amazon Cloud Sync is a good step for Amazon, but they have work to do on efficiency. To be sure, they’re not nearly so careless as Google Drive, but if this first release is any indicator, they need to knuckle down now if they want to avoid being yet another entrant that doesn’t really grok what differentiates a sync engine.


Note The observations and opinions I present above are my own. Mozy recently rejoined EMC, so EMC is now my employer. Mozy is working with the Syncplicity team, although I am not directly involved in that collaboration.

Working at Mozy

UtahBusiness.com logoAlthough I have been blogging all too seldom in the past couple years, I want to share one of my responses for the “Best Companies to Work For in Utah” survey conducted annually by UtahBusiness.com. Why? Because I want to share with tech professionals in Utah what its like working at Mozy right now. Continue reading

Pure Awesome

So, I clicked it.

Wow, that was ugly.

Did these guys just totally take each other off the board? How will people react to their behavior tonight?

Photo from ABCNews article.

CareerBuilder.com Inhumanity

A few years back, I wrote a letter to CareerBuilder about their Superbowl adverts for their exploitative use of chimpanzees. I shared the letter on my alter-ego blog. A few people left comments telling me that I totally missed the funny.

Before doing it again this year, I hope CareerBuilder.com will take into account two articles. The first is “Cute TV Chimps May Harm Their Wild Brethren” from Science Magazine. The second is an article from The Christian Science Monitor called “Super Bowl commercials: What happens to those CareerBuilder chimps?

Wild chimpanzees…gone within our own lifetimes. But golly, they’re entertaining!

My Republican Debate Rundown

  • Romney – Oh, snore!
  • Bachman – Crazy.
  • Paul – What’s this “Constitution” thing he keeps harping on about, and why does he think it’s relevant?
  • Cain – If was running under “Herman”…
  • Gingrich – 1994…only now his head seems bigger.
  • Parry – See Bachman, subtract scientific literacy. (Yes, he’s in deficit…and I’d like to buy a vowel.)
  • Huntsman – Inviable. As he steadily earns my respect, his chances diminish.
  • Santorum – Ew! Why, Google? Why?!



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