Open Source Advocacy with Reverend Ted

August 30, 2005

openSUSE webcast for Novell Users International

Filed under: openSUSE — Ted Haeger @ 4:46 pm

Over the past 24, I spent a LOT of time with Audacity editing the um’s and uh’s out of the NUI webcast. (Adderall really messes with my articulacy.) We post at NUInet.com tomorrow, barring unforseen post-production mishaps. Like, maybe my ability to distinguish what makes sense from what doesn’t became desensitized from long bouts of editing.

Creating the slideware was a lot of fun. Greg Mancusi-Ungaro and I bounced ideas back and forth several times, and we’re both pleased with the end result. (I haven’t heard Greg’s words on the final audio for it.)

One thing we tried to do differently from past NUI events was to offer as many different formats as possible. So you can watch online, or download and take it to go. We also posted an Acrobat file with accompanying MP3’s. I think gave Brent Sharp and the rest of the NUI team a minor throw. Deviation from the established method always creates some uncertainty. I’m hoping that listeners will appreciate it, though, and I’d love to hear feedback one way or the other.

–Rev

August 24, 2005

Results of my openSUSE Positioning Suggestion

Filed under: openSUSE — Ted Haeger @ 2:38 pm

I recently posted some thoughts on Luis Villa’s critique about the openSUSE launch’s FAQ. After reading Luis’s message, I submitted some suggestions for a couple changes to how Novell positions openSUSE. (Always start with the positioning.) Greg Mancusi-Ungaro incorporated some of my suggestions, and now our positioning reads:

openSUSE is a community project, sponsored by Novell, that promotes the use of Linux everywhere.
The project provides free and easy access to the world’s most usable Linux distribution, SUSE Linux.
Through various community programs, the project opens access to the SUSE Linux development process.
Hosted at opensuse.org, the openSUSE project gives new users, enthusiasts and developers everything they need to get involved with Linux.

Greg accepted most of my suggestions outright. One item that I would have liked to see changed was to move “sponsored by Novell” to the last paragraph alongside “Hosted at opensuse.org.” But, I understand Greg’s point on keeping it in the forefront, and he clearly understands my rationale making it more of a detail about the project.

Overall, I’m pleased with the result. I feel like it describes the project more directly, with less markety, more community-oriented feel.

Thoughts? Post a reply, or email reverendted at novell.

openSUSE for Novell Users International; Elated chagrin re: Kearns’ newsletter

Filed under: Random Stuff, openSUSE — Ted Haeger @ 2:36 pm

Reading email on my Blackberry while waiting in line to get into the Jack Johnson concert last night, i see an email titled: “Haeger evangelizes OpenSuSE.”

Uh oh.

Dave Kearns‘ latest post on NetworkWorld’s NetWare newsletter, soon to show up on the link. Thanks for the kind words, Dave. All I can say is, “…gawrsh.” The only problem with getting such high praise–especially from someone who has followed Novell for so many years, and is simultaneously one of Novell’s biggest fans and skeptics–is that at some point I have to live up to it. (Yipes.)

Dave is correct that I now evangelize openSUSE. However, that’s not my exclusive domain. The openSUSE marketing manager is actually my colleague Greg Mancusi-Ungaro. My domain is anything Novell, with focus the people who implement and deploy Novell software, particularly our Linux and open source involvement (but not at all exclusively). Also, I am not, nor do I pretend to be, a developer evangelist. (That requires intelligence.) SUSE Linux and openSUSE are a central part of the work I do, because I think the Novell user community can make this not-for-enterprise use thing called SUSE Linux/openSUSE into a powerful tool in their professional arsenal.

To that end, as Cap’n Dave mentioned, we have an upcoming Webcast for NUI regarding openSUSE. I’m working with Greg Mancusi-Ungaro, who will probably join me for the event, to get the content finalized and start recording. It will be a pre-recorded event, presented in Flash. (I’ll work with the NUI team to get it in a couple different file sizes, make it downloadable as well as streaming, and to post the Acrobat pdf and accompanying MP3.) More formats is good, methinks.

We’re pre-recording so that it works across all timezones and local bandwidth capabilities. Also, phone costs in a lot of countries are rather dear.

But pre-recording kind of takes out some of the appeal of a “live” event, which I feel is a compromise. To create better interactivity, I am working with the NUI team to set up a Q&A web forum specifically for the event. We’ll leave it open for a couple weeks, then close it down to new posts, re-directing people to use the forums on opensuse.org.

That’s some of the back-room details of my thinking on how we’ll host the event. If you have some critique of my plan, please share by posting a response here, or send an email to reverendted at novell. Oh, and we will post the webcast on 31Aug05 at the NUI site.

–Rev

August 21, 2005

Back in the United States of America

Filed under: Random Stuff — Ted Haeger @ 11:23 am

I’m back from China. Since I personally could not get sympathy about my plight from United, I had my big brother Justin Taylor get me some attention. He’s one of United’s top ten flyers. I flew back in business class, and my luggage made it to SFO with no issues. Whew.

I think that this story is not done quite yet, though.

No Blog for You!

Filed under: Linux/OSS, Random Stuff — Ted Haeger @ 10:30 am

While in China I could post blog entries, but I could not read my blog afterward. It turns out that the Chinese government really does have a national firewall that filters access to subversive and immoral content. Apparently, all of blogspot fits at least one of those categories. I had to use Google page caches to even find an article to confirm that they do in fact block blogspot.com.

(I would wax political editorial at this point, but in the interest of not mixing politics and religion with work, I save that junk for my “personal” blog.)

August 20, 2005

Reply to Dave Kearns, re: Novell Virtual Directory Services

Filed under: Novell — Ted Haeger @ 3:16 pm

For some reason, emails to Cap’n Dave Kearns have been bouncing back to me as undeliverable. Since Dave sometimes reads this blog, I post is my brief response to his recent newsletter entry “Why Novell Virtual Directory Services is a good idea,” for which I could not find a an online link yet, so I posted the text further below. [Update 24Aug05: I added direct link to Dave's article now that it is online.]

Dave:
The funny thing about most Virtual Directory vendors is that they claim to not use another store. Most do. When you dig into RadiantLogic, for example, it uses a relational database underneath (at least, it did back when I was over NVDS, then still codenamed “Kepler”).
However, There are still plenty of valid arguments against NVDS legitimately being a “virtual directory”–virtual directories are generally understood to have a very different use and functionality from what NVDS does. But for me, the data store argument is probably not the best angle on this, since the VD (egad, is that really the abbreviation?) vendors mostly just obfuscate the fact that they do in fact use a data store.
–Ted

August 17, 2005

Travel Fiasco with United Airlines

Filed under: Random Stuff — Ted Haeger @ 3:58 pm

Still in Beijing. Loads of fun with airline offenses. Here’s the account:

I used 30K miles to upgrade to business class. One way only. They could not upgrade the flight from SLC to SFO, so they put me on standby for that link. And they unbooked my economy fare seat. That was the sign of things to come.

After fixing the confusion with the seat to SFO, United then sent my bag only as far as San Francisco. According to their automated bag claim phone line, they have not located it yet. I am now on day 2 without clean clothes, deodorant, and so on. I bought some clothes in Beijing, but not enough for this kind of delay. To talk to a real live agent, United has a hold time of over 30 minutes–so far. Thank goodness for Skype, or this would cost a fortune. Incidentally, is there nothing more offensive than “we truly apologize for the delay” messages in these situations?

What’s more is that the business class seat that I upgraded into for 30K frequent flyer miles (did I mention how expensive that is?) had bedbugs! That’s right, bedbugs. I got to the hotel, with no clean clothes to use, and found that my body was covered in small bite marks. Not sure whether I had come down with some horridly debilitating pox, I went to a doctor who diagnosed the marks as bites from bedbugs. Could there be anything more disgusting? (Okay, wearing the same socks for three days is getting there…)

I flew United because I was considering switching from Delta, on which I am a Platinum level member of their frequent flyer program. United failed miserably with me.

Delta, I’m sorry I ran around on you, and I promise I’ll never do you wrong no more. Will you take me back?

August 16, 2005

OpenSUSE Feedback

Filed under: openSUSE — Ted Haeger @ 7:45 pm

Luis Villa posted some commentary on the openSUSE launch. Luis essentially says that way Novell speaks about openSUSE smells too much of marketing hullabaloo.

I prefer a simple-statements approach, exemplified by many open source projects. For example, “F-spot is an application designed to provide personal photo management to the GNOME desktop. Features include import, export, printing and advanced sorting of digital images.” There’s not much of a B.S. factor to that. (Well, okay, since it’s a Mono app, it doesn’t really need the GNOME bit, but just ignore that–it’s hacker squabble and beside the main point.)

So I reviewed some of the openSUSE documents, and you know what? Luis makes a good point. As a fellow admirer of the Cluetrain’s spirit and intent, and as a Novell insider, I decided to request some initial changes, starting with the positioning.

So, for those who are interested in this kind of thing, here’s a bit of internal dialog. I sent these comments in an email to my colleague who is responsible for marketing:

[name prudently withheld]:
I have been looking through the marketing documents for openSUSE. There are some suggestions I’d like to make on some of the positioning statements.

Original: “openSUSE is a community program sponsored by Novell aimed at promoting the use of Linux everywhere.”
Suggestion: “OpenSUSE is a community project to promote the use of Linux everywhere.”
I changed “program” to “project” in order to be consistent with (later) “…the project features…extensive community development programs…”
Also, I moved the “sponsored by Novell” out of the opening so that community becomes the focus. We’ll recover it again in the following suggestion, where it can fit in naturally without risk of appearing like openSUSE is mostly just about Novell.

Original: “The program provides anyone free and easy access to the world’s most usable Linux distribution, SUSE Linux. openSUSE gives Linux developers and enthusiasts everything they need to get started with Linux.
“Hosted at opensuse.org, the project features easy access to builds and releases for all, and extensive community development programs for open access to the development process for SUSE Linux.”

I think that there are 3 ideas that we are trying to get across with these two paragraphs, but there is some overlap that makes it appear that they were possibly intended to be used in separate contexts. But, since they all appear on a single slide, a suggestion would be to break them into three distinct statements as follows.

One: “The project makes access to the world’s most usable Linux distribution, SUSE Linux, free and easy for everyone.”
Slightly rearranged, and set with an active verb, this statement focuses on the most significant part of the project: free, easy access to SUSE Linux. It also uses replaces “anyone” with “everyone” to evoke more inclusiveness and numerousness.

Two: “Through extensive community programs, the project opens access and influence into the SUSE Linux development process.”
This one focuses on just the open development process. Also, I added “influence” to suggest that it is not for code contributors only. I would further suggest using “various” instead of “extensive,” since the latter smacks a touch like the project may be aggrandizing itself.

Three: “Hosted at opensuse.org and sponsored by Novell, openSUSE gives new users, enthusiasts and developers everything they need to get started with Linux.”
I moved this concept to the end because to me it makes a good wrap up statement. We bring in “sponsored by Novell” along with the project site, where it fits more nonchalantly. We also add “new users” as one of the three target audiences, since you suggest this audience with “get started with Linux.” Another approach to “get started with Linux” could be “get involved with Linux,” which easily still includes new users, but evokes more of a spirit of participation.

I hope all this helps,

–Ted

What I hope is to help make openSUSE positioning a little more straightforward.

Comments? As always, you can post a response or send email to met at novell.com using reverendted before the @, if you know what I mean.

–Rev

China, my China

Filed under: Events, Linux/OSS, Novell — Ted Haeger @ 4:12 pm

This week, I’m in Beijing for LinuxWorld Expo and a concurrent Novell Partner Summit.

(shortest entry yet)

August 9, 2005

openSUSE announced

Filed under: Novell, openSUSE — Ted Haeger @ 5:47 pm

FYI to all who may have missed our LinuxWorld Expo announcement today…

After months of people asking for Novell to do it, we finally have opened up SUSE Linux to more of a community development process. You can find information at opensuse.org.

For Novell professionals, I think that this will be a huge gain. I am working with the management at Novell Users International to host a webcast detailing exactly how and why this is so important to the Novell users community.

If you’re a registerred NUI member, look for an email sometime tomorrow for details. Or, check the Novell Users International website.

–Rev

August 3, 2005

The New Role

Filed under: Novell — Ted Haeger @ 8:18 pm

In my last entry, I said that I would share a little about my new role at Novell. So here it is…but not without first a long Abe Simpson-esque preambulatory pontifications. Either grab a cup of coffee, or to skip over the bulk of what may be uninteresting narcissism, scroll down to just after “</abe simpson>”.

<abe simpson>
I came to work for Novell through its field sales force. (Before that, I had been a technical instructor at a Novell Authorized Education Centers.) The guy who hired me from field sales into corporate liked my edginess, and wanted me to help shake things up in Provo product management. He put me into a non-traditional role for a product manager, making me the product “evangelist” for ZENworks. The role fit me well. But, some years later, I fell into a more traditional marketing role.

I ended up in marketing as an odd kind of de jure gesture from Novell’s former excutive Chris Stone. At some point Stone got the idea that I was a “great” marketing guy. (I received it on decent authority that he had told at least one person that I was probably one of the best marketers at Novell. Coming from someone of Stone’s talents, that is pretty high praise. Unless he meant “marketer” as an insult. Or, perhaps he meant it as a dig against the other marketers at Novell at the time, in which case he was merely saying that I “sucked least.” Alas, Novell marketing has often been used as the punchline of a lot of cheap jokes. I hypothesize that Stone got the idea that I was good at marketing mostly because I can present with a kind of confidence that makes it appear that I really know what I’m doing, and maybe Stone found my confidence in front of an audience familiar, and that earned me his respect. Idle speculation, anyway. Hey look, we’re coming to the end of the parentheses!)

That landed me in the management role that I was in for about 8 months. After getting through the launch of Novell Linux Desktop–which was hard work, but a lot of fun–I immediately started appealing to my vice president to move me out of management altogether. (See, it turns out that a lot of marketing is hardly at all glamorous no matter what the company. A lot of it is understanding markets, which is actually interesting in itself, but the research you have to do to acquire that understanding can be extremely tedious. The creative parts that people notice most–say Apple’s fantastic feel good campaign for the iPod, or the never-gets-old lowbrow male humor that beer commercials constantly churn out–is really just an end product, done mostly by “creatives” inside advertising firms. Actual marketing work involves a lot more rather dry analytical work than most people may think.)

I injured my knee just as we reached the eve of our GroupWise 7 launch. Fortunately, another marketing director was just joining our group, and she grabbed the GroupWise ball and ran with it (whew!) just as I started to drop it.

My vice president realized that I was miserable in my current role (”You’re miserable in this role,” said he), and discussed with me what he thought we should have me doing. With that, I took a couple weeks of leave to deal with medical crap.
</abe simpson>

The new role gets me back to what I enjoy most: working with Novell’s most avid proponents, and doing a lot more public presentations. More than just getting to once again focus on doing what I enjoy most, I also have been chartered to lead a campaign to re-invigorate the once mighty base of die-hard Novell fans. In fact, although my manager and I had originally submitted the job title as “Novell Linux Evangelist,” our Chief Marketing Officer, Bill Hewitt, had the forsight to identify something that I had been thinking necessary but had not stated. He essentially said that he did not want me acting as a mere corporate mouthpiece, but wanted to make it clear that the role is a leadership role. Bill said that while he absolutely supports the term “evangelist,” the job title will be “Director, Novell User Communities.”

So my job is to foster our traditional user groups–those affiliated through Novell Users International–and newer user groups and forums–such as Linux User Groups–by better connecting them with what’s going on at Novell.

So right now, I’m putting in place plans for how best to do exactly that. While I have lots of my own ideas (and even more that I have pilfered from my esteemed colleague Jeff Allen), I’d love to hear your ideas. What kind of regular activities could Novell do that would help our users, proponents and advocates most? Send your thoughts to reverendted@(you-know-where).com.

–Rev

P.S. Can somebody please submit in some OASIS RFC-thing or other a new XML schema that includes the <abe simpson>
tag for me? I think it should be defined as:

“We can’t bust heads like we used to, but we have our ways. One trick is to tell ‘em stories that don’t go anywhere - like the time I caught the ferry over to Shelbyville. I needed a new heel for my shoe, so, I decided to go to Morganville, which is what they called Shelbyville in those days. So I tied an onion to my belt, which was the style at the time. Now, to take the ferry cost a nickel, and in those days, nickels had pictures of bumblebees on ‘em. ‘Give me five bees for a quarter,’ you’d say.

Now where were we? Oh yeah - the important thing was I had an onion on my belt, which was the style at the time. They didn’t have white onions because of the war. The only thing you could get was those big yellow ones…”

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