Still in Beijing. Loads of fun with airline offenses. Here’s the account:
I used 30K miles to upgrade to business class. One way only. They could not upgrade the flight from SLC to SFO, so they put me on standby for that link. And they unbooked my economy fare seat. That was the sign of things to come.
After fixing the confusion with the seat to SFO, United then sent my bag only as far as San Francisco. According to their automated bag claim phone line, they have not located it yet. I am now on day 2 without clean clothes, deodorant, and so on. I bought some clothes in Beijing, but not enough for this kind of delay. To talk to a real live agent, United has a hold time of over 30 minutes–so far. Thank goodness for Skype, or this would cost a fortune. Incidentally, is there nothing more offensive than “we truly apologize for the delay” messages in these situations?
What’s more is that the business class seat that I upgraded into for 30K frequent flyer miles (did I mention how expensive that is?) had bedbugs! That’s right, bedbugs. I got to the hotel, with no clean clothes to use, and found that my body was covered in small bite marks. Not sure whether I had come down with some horridly debilitating pox, I went to a doctor who diagnosed the marks as bites from bedbugs. Could there be anything more disgusting? (Okay, wearing the same socks for three days is getting there…)
I flew United because I was considering switching from Delta, on which I am a Platinum level member of their frequent flyer program. United failed miserably with me.
Delta, I’m sorry I ran around on you, and I promise I’ll never do you wrong no more. Will you take me back?